Customer Service

Order Payment & Shipping

Payment is accepted in the form of credit card (V, MC, D and AMEX) or Amazon Pay. Shipping cost is calculated by live rates. Orders ship via USPS Priority mail and USPS First Class Mail (accessory orders).

SHIPMENT UPDATE: Currently, shipping times may exceed our standard of 1-5 business days. 30 Day Policy

At Calzuro, our goal is complete customer satisfaction. Calzuro treats feet, but we understand everyone's feet are unique. When returning Calzuro for an easy even exchange or refund, please ship back washed product in original packing, without signs of wear and within 30 days of the purchase date. Unwashed worn product returned is non-refundable.
Calzuro Light and Calzuro Pro cannot be exchanged for Calzuro with or without upper ventilation. Please return for a refund, and reorder if desired. For product purchased during a promotion, exchanges may only be for the original colors in the special.

NEW CALZURO MERCHANDISE: Calzuro supplies only new and restock-able CALZURO brand merchandise to our customers. Occasional surface variations are normal and are due to unique CALZURO manufacturing processes (e.g. high temperatures, high pressures, individual craftsmanship). This condition is acceptable for refund within policy of unworn items sold.

Even Exchanges/Returns

Please print and fill out the Even Exchange/Return form and include it in the box with the items being returned.

For exchanges or returns, please email with the original order number within 30 days of the order to request a prepaid USPS Priority return label. The prepaid return label will be emailed from . First-time even exchange outbound and inbound shipping is free. Calzuro exchanges are processed as a store credit and the new order will be shipped 1-5 business days.

*For returns using the prepaid label provided, will deduct $6.00 from the total refund. Exchanges are free for outbound shipping.
-The original box is the most economical method of shipping
-Print out the label, and tape it over the current label on the box
-Drop the package off at any post office/mail room with USPS services

*Customers who have access to different shipping providers (UPS or Fedex) may use these options and are responsible for costs.

Group Orders of 10+ Pairs

Save 15% with code: TOGETHER4U

*All sales final; even exchanges available. Customer pays in-bound freight, pays outbound shipping.


Please call Calzuro direct 800-257-9472 M-F 8-5 EST or click here to contact us.
8055 B Corporate Blvd
Plain City, OH 43064