Customer Service

Order Payment & Shipping

1. Payment is accepted in the form of credit card (V, MC, D and AMEX) or Amazon Pay. Shoes ship when payment is captured.
2. Orders ship for free in 1-5 business days after being processed. 30 Day Policy

At Calzuro, our goal is complete customer satisfaction. Calzuro treats feet, but we understand everyone's feet are unique. When returning Calzuro for an easy even exchange or refund, please ship back washed product in original packing, without signs of wear and within 30 days of the purchase date. Please do not return the green insert with shoes. Unwashed worn product returned is non-refundable.
Calzuro Light and Calzuro Pro cannot be exchanged for Calzuro with or without upper ventilation. Please return for a refund, and reorder if desired. For product purchased during a promotion, exchanges may only be for the original colors in the special.

Even Exchanges/Returns

Please print and fill out the Even Exchange/Return form and include it in the box with the items being returned.

For even exchanges or returns, please email with the original order number within 30 days of the order to request a prepaid USPS Priority return label. The prepaid return label will be emailed Monday-Friday 8-5 EST from . First-time even exchange outbound and inbound shipping is free. *For returns using the prepaid label provided, will deduct $6.00 from the total refund. If exchange product is needed, to avoid the deduction of $6 for returning the item, Calzuro recommends completing the form for even exchange.

-The original box is the most economical method of shipping
-Print out the label, and tape it over the current label on the box
-Drop the package off at any post office/mail room with USPS services

*Customers who have access to different shipping providers (UPS or Fedex) may use these options and are responsible for costs.


Please call Calzuro direct 800-257-9472 M-F 8-5 EST or click here to contact us.
8055 B Corporate Blvd
Plain City, OH 43064