Frequently Asked Questions
Which Calzuro style is right for me?
Calzuro Classic is recommended as personal protective footwear and for standing long hours. This style is designed with a 1.5” heel to reduce fatigue and can be sterilized in the autoclave. For leisurewear, Calzuro Light and Calzuro Aqua are machine washable and can be worn for casual comfort. Calzuro Pro is perfect if you are in need of a soft shoe with a back.
What widths do you carry?
All products are a medium width.
How can I clean my shoes?
All Calzuro styles are machine washable and can be bleached. Calzuro Classic styles are unique for medical professionals as they can be sterilized in the autoclave. For culinary use, Calzuro Classic styles can be cleaned in a commercial dishwasher. Click here for autoclave information. See our chart below for temperature info:
Do the colors on the website match the shoes?
Every possible effort is made to ensure that colors are displayed accurately, however, computer monitors, lighting conditions and anti-glare screens may slightly affect the color display. Occasional color and surface variations are normal and are due to unique CALZURO manufacturing processes (e.g. high temperatures, high pressures, individual craftsmanship). This condition is acceptable for refund within policy of unworn items sold.
How long will my shoes last?
While Calzuro brand products are durable, the length of wear is unique to the individual. Typically, customers purchase new shoes within 1-2 years.
Where can I find coupon codes?
What is the return policy?
Calzuro.com accepts even exchanges and returns for product returned within 30 days of original purchase, with original packaging, and without signs of wear. For full instructions on even exchanges and returns, please refer to the Customer Service page.
I received my Calzuro Classic with/without holes order and noticed the size on the bottom of the sole does not match the size I purchased. The size on the heel is correct, why is the sole a different size?
The bottom of the Calzuro sole refers to UK sizing.
My US shoe size is US Woman’s 9 ½. According to the Calzuro Classic size chart, Italian sizes 38-39 and 39-40 both fit a size 9 ½ . Which size do I order?
In this case, if you also wear a size 10 the suggested size is a 39-40. However, if you wear a 9-9.5 the size 38-39 would be the correct fit.
Can you change the Heel Straps out with different colors?
Yes, the Heel Straps are interchangeable for customers to coordinate and personalize their Heel Straps and clogs!
Can the Heel Strap hardware be removed?
Yes, a small pin hole will be left, but it is unnoticeable. See how, here.
How light is the Calzuro Light?
One pound! They truly are a lightweight treat for your feet.
How do I clean my Calzuro Light?
By bleach (liquid or wipes) or machine wash (122 ˚F). Allow footwear to dry by air.
Do the straps come attached?
Yes, the Calzuro Lights have straps and a cranberry hardware attached. The strap can be flipped up if desired.
Do the Aqua fit similar to Calzuro Classic?
The fit of the Aqua is closer to the Calzuro Light and Pro. Follow the sizing chart for determining your Aqua size.
What is the maximum heat the Calzuro Aqua can be in?
Are Calzuro Pro casein resistant?
Yes, they are less likely to break down from dairy and can be worn by professionals in farming and food production.
Does Calzuro Pro come in black?
No, but there is a product called the Calzuro Pro Safety that can be special ordered from Italy. Call Calzuro direct for more info: 800-257-9472 Mon 8am-5pm, Tue-Thu 8am-8pm, or Friday 8am-5pm EST.
Does the Calzuro Pro have accessories?
Calzuro Pro includes its own insole made with antibacterial Drytech® fabric and an anti-static latex bottom.